Frequently asked questions

How does it work?

When you create an AutoPASS for ferry prepayment agreement and pay an advance amount, you get an AutoPASS ferry account.

After each ferry journey, your payment – including discount – is deducted from your ferry account.

Each vehicle must have its own tag and/or ferry card registered against the vehicle’s registration number which is linked to your ferry account.

Private customers can link two vehicles to the same AutoPASS ferry account – Private. The size of the advance amount is calculated based on the vehicle that is in the highest prepayment price category.

Business customers can link an unlimited number of vehicles to the same AutoPASS ferry account – Business. Business customers pay one advance amount per vehicle registered in the agreement based on the prepayment price category that each vehicle belongs to.

To receive a discount the vehicle must be registered with the same payment solution as used by the individual ferry. While some ferries use the AutoPASS tag, others use the AutoPASS ferry card. A vehicle can be registered with both a tag and a ferry card in the same prepayment agreement.

Both means of payment are linked to your AutoPASS ferry account. After each ferry journey, your payment – including discount – is deducted from your ferry account.

See which payment solution the different ferry connections use

NB: See Covid-19 rules on the use of ferry cards

You must pay with either an AutoPASS tag or AutoPASS ferry card, depending on which payment solution the individual ferry uses. A vehicle can be registered with both a tag and a ferry card in the same prepayment agreement.

Both means of payment are linked to your AutoPASS ferry account. After each ferry journey, your payment – including discount – is deducted from your ferry account.

Some ferries accept manual payment by cash or credit card, but only for full price tickets.

See which payment solution the different ferry connections use

NB: See Covid-19 rules on the use of ferry cards and manual payment

Ferry cards and AutoPASS tags

If you wish to receive a discount on ferries that use the AutoPASS tag as their payment solution, each vehicle in your agreement must have its own AutoPASS tag.

If the vehicle does not have an AutoPASS tag:
If the vehicle does not have a tag, you must order one from a tag issuer. You must then register the new tag in your AutoPASS for ferry prepayment agreement via My Page.

If the vehicle has a tag:
If you are creating an agreement or want to add a vehicle to an existing agreement and the vehicle already has an AutoPASS tag or EasyGo tag, the system will normally find the tag number automatically when you enter the vehicle’s registration number.

Within 1-2 weeks, you will receive the AutoPASS tag by post. However, you can register the tag number on your AutoPASS for ferry prepayment agreement after just 1-2 working days.

See information about tag issuers and ordering a tag

See which ferry connections use tags

When creating a prepayment agreement, you can choose to order an AutoPASS ferry card. To get a discount on ferries that use the ferry card as their payment solution, you must have a ferry card. If you only travel by ferry connections that use an AutoPASS tag, you do not need to order a ferry card.

If you have already registered a vehicle in your agreement, or want to register a new vehicle in your agreement that you want to order a ferry card for, or if you have lost a ferry card and want to order a new one, you can easily do so on My Page. Remember that if you need to register a vehicle in a different prepayment price category, you must order a new ferry card for that vehicle by contacting our customer service.

Each vehicle must have its own ferry card. An AutoPASS ferry card costs NOK 50 and is deducted from your ferry account.

NB: Ferry cards are sent by post when payment of the advance amount has been received. Delivery by mail can take 1-2 weeks.

If a ferry card is cancelled on an agreement and is not uncancelled within the next day, the card will not be active again until the morning after it is re-activated.

See which ferry connections use ferry cards

NB: See Covid-19 rules on the use of ferry cards

If you have lost your AutoPASS ferry card, you must contact our customer service to receive a new one. Please note that a fee of NOK 50 per new card will be deducted from the prepaid amount on your ferry Account.

Value cards

Value cards can no longer be used. In order to still receive a discount, you need to register for an AutoPASS for ferry account.

Frequent user cards

Frequent user cards can no longer be used. In order to still receive a discount, you need to register for an AutoPASS for ferry account.

Refund

You can have the remaining balance on your value card or frequent user card refunded. For more information, please contact the ferry company that originally issued the card.

My account

The customer is responsible for ensuring that their information in the agreement is correct at all times.

Updates in vehicle data, personal data and tag number do not happen automatically and must be reported by the customer either on My page or by contacting our customer service.

Important exceptions:

  • Remember that if you register a vehicle in a different vehicle price category, you must order a new ferry card by contacting our customer service.
  • Change of surname must be reported to our customer service.
  • The owner of the agreement cannot be changed except in the event of the owner’s death. The listed heir in the probate certificate can then take ownership of the agreement by contacting our customer service with the necessary documentation.

See privacy policy here

Termination of your AutoPASS for ferry prepayment agreement must be notified in writing via our contact form or by post to AutoPASS for ferry, v / Skyttel AS, PO Box 6203, 5893 BERGEN.

Any remaining balance will be refunded to your preferred account number within approximately 21 days.

You do not need to return your AutoPASS ferry card. The card is blocked when the agreement is terminated.

Vehicles

Each vehicle must have its own tag and/or ferry card registered against the vehicle’s registration number which is linked to your ferry account.

Private customers can link two vehicles to the same AutoPASS ferry account – Private. The size of the advance amount is calculated based on the vehicle that is in the highest prepayment price category.

Business customers can link an unlimited number of vehicles to the same AutoPASS ferry account – Business. Business customers pay one advance amount per vehicle registered in the agreement based on the prepayment price category that each vehicle belongs to.

If you have an electric car, it must be registered as a regular vehicle in your agreement. You do not need to do anything more than this. You will automatically receive an electric car discount when traveling on ferries in the AutoPASS for ferry scheme.

In addition to this, you will receive a 50% discount (40% for corporate customers) if you have a valid AutoPASS for ferry-agreement, or a 10% tag discount if you do not have an AutoPASS for ferry-agreement and are paying with a tag.

Click here for information about ordering a tag and/or ferry card plus current discounts

Motorcycles, mopeds, ATVs, 3-wheel motorcycles and snowmobiles can create an AutoPASS for ferry prepayment agreement.

The vehicles cannot have an AutoPASS tag physically attached to them, and can therefore be registered on an AutoPASS for ferry prepayment agreement without acquiring and registering a tag. For ferry connections that use the AutoPASS tag as a payment solution, your ferry account is charged by taking a picture of the vehicle’s registration number as you enter the ferry.

In your agreement, such vehicles must be registered in the prepayment price category “0-8 meters”.

No extra charges are made for additional equipment such as trailers or sidecars on these vehicles,.

Electric bicycles and other electric vehicles that are not subject to registration under the Road Traffic Act travel for free.

See important information about ordering a ferry card

If your motorhome is less than 8 meters, it must be registered as prepayment price category 1.

If your motorhome is more than 8 meters, it must be registered as prepayment price category 2.

If your motorhome is between 6.01 and 8 meters, but you plan to have a trailer, bicycle rack or anything that will increase its total length to more than 8 meters, it must be registered as prepayment price category 2.

The following prices have been determined by Norwegian authorities:

  • Prepayment price category 1 (vehicles from 0 – 8 meters): NOK 3,000
  • Prepayment price category 2 (vehicles from 8.01 – 17.50 meters): NOK 14,800
  • Prepayment price category 3 (vehicles over 17.51 meters): NOK 28,000

Vehicles less than or equal to 6 meters and/or weigh less than or equal to 3501 kg
If you have a car that is less than or equal to 6 meters and/or weighs less than 3501 kg, the vehicle must be registered as prepayment price category 1 even if you occasionally have a trailer or caravan that makes the length exceed 8 meters, as the total length will then be measured and priced accordingly upon entering the ferry.

Prices are as follows:

  • Passenger car with trailer, total length less than or equal to 6 meters: passenger car fare X 1
  • Passenger car with trailer, total length less than or equal to 10 meters: passenger car fare X 2
  • Passenger car with trailer, total length from and including 10.01 meters: passenger car fare X 3

This also applies to electric cars, but the electric car price will then be X 1, 2 or 3.

Vehicles over 6 meters and/or weight over 3501 kg
If a vehicle that is more than 6 meters and/or weighs more than 3501 kg has a trailer, it must be registered in the prepayment price category it belongs in when at its longest.

Example 1: If you register a vehicle of 7 meters as prepayment price category 1, and then enter a ferry with a trailer that increases the total length to or over 8.01 meters, you will not receive a discount.

Example 2: If you register a vehicle of 5 meters but with a weight of more than 3501 kg as prepayment price category 1, and then enter a ferry with a trailer that increases the total length to or over 8.01 meters, you will not receive a discount.

Example 3: If you register a car of 5 meters, but with a weight of or more than 3501 kg, as prepayment price category 1, and then enter the ferry with a trailer that increases the length to or over 8.01 meters, you will not receive a discount.

NB: A vehicle must be registered in the correct prepayment price category based on total length of vehicle plus trailer. Remember that if you use an AutoPASS ferry card, you must order a ferry card that is registered to the specific prepayment price category.

Motorcycle, moped, ATV, 3-wheel motorcycles and snowmobile
In your agreement, such vehicles must be registered in the prepayment price category “0-8 meters”.No extra charges are made for additional equipment such as trailers or sidecars on these vehicles.Electric bicycles and other electric vehicles that are not subject to registration under the Road Traffic Act travel for free.

See important information about ordering a ferry card

In the same way as for ordinary vehicles, prices per ferry journey for tractors and heavy equipment are set in accordance with the individual ferry connection’s current regulations and price per journey.

Tractors and heavy equipment with a registration number and permission to drive on public roads can create an AutoPASS agreement and get an AutoPASS tag. They can therefore also create an AutoPASS for the ferry prepayment agreement and receive a 40-50% discount on ferry journeys.

Types of heavy equipment that do not have a registration number cannot create an agreement, such as wheel loaders. These must pay for a full price ticket based on the length of the vehicle either by cash or bank card.

The following prices have been determined by Norwegian authorities:

  • Prepayment price category 1 (vehicles from 0 – 8 meters): NOK 3,000
  • Prepayment price category 2 (vehicles from 8.01 – 17.50 meters): NOK 14,800
  • Prepayment price category 3 (vehicles over 17.51 meters): NOK 28,000

Types of heavy equipment that do not have a registration number cannot create an agreement, such as wheel loaders. These must pay for a full price ticket based on the length of the vehicle either by cash or bank card.

Electric bicycles and other electric vehicles that are not subject to registration under the Road Traffic Act travel for free.

Payment

Click here to calculate the price of your ferry journey based on individual ferry rates and type/length of vehicle.

You can also visit the Norwegian Public Roads Administration’s website to open and download tables with prices for foot passenger tickets and for vehicles based on the vehicle’s total length, including trailer/caravan, see www.vegvesen.no/fag/trafikk/ferje

Discount with AutoPASS tag WITHOUT AutoPASS for ferry prepayment agreement:
AutoPASS customers with a valid AutoPASS tag, but without an additional AutoPASS for ferry prepayment agreement, receive a 10% discount on ferry connections that accept the AutoPASS tag as a payment solution.

Discount with AutoPASS tag and/or AutoPASS ferry card WITH AutoPASS for ferry prepayment agreement:
Prepayment provides the following discounts on ferry journeys:

  • 50% discount for private customers
  • 40% discount for business customers
  • 17% discount for foot passenger tickets on the ferry connections that offer this

EXAMPLE: If a private customer’s ferry account contains NOK 3,000 in advance payment and the full price of a ferry journey is NOK 70, the private customer, who will receive a 50% discount, will only be deducted NOK 35 from their ferry account. The remaining amount in the ferry account is thus NOK 2,965.

IMPORTANT INFORMATION:
To receive a discount, the vehicle must be registered with the same payment solution as the ferry uses. While some ferries use the AutoPASS tag, others use the AutoPASS ferry card. A vehicle can be registered with both a tag and a ferry card in the same prepayment agreement.

See which payment solution the individual ferry connections use

See important information about ordering a ferry card

When you create an AutoPASS for ferry prepayment agreement and pay an advance amount, you get an AutoPASS ferry account. After each ferry journey, payment – including discount – is deducted from your ferry account.

Prepayments can be made in the following ways:

Invoice by post (with added fee)
Invoice by email
eFaktura (private customers only)
EHF (business customers only)
Credit card (business customers only)

About eFaktura

When paying an invoice, private customers can create an eFaktura agreement in their online bank. Business customers cannot create an eFaktura agreement. For customers with eFaktura, the invoice will come with a due date, but the due date can be changed to an otherwise preferred date. The eFaktura is sent with a due date because a withdrawal date is required by the bank.

Receiving a new prepayment invoice

When the balance on your ferry account is down to approximately 25% of the advance amount, you will automatically be notified with a new invoice.

Useful information

If you want to make a new prepayment before you receive a new invoice, you can use the KID number on an old invoice. Business customers can also top up their prepayment account with a credit card via My Page. Remember that you must pay a minimum of one advance amount.

The following prices have been determined by Norwegian authorities:

  • Prepayment price category 1 (vehicles from 0 – 8 meters): NOK 3,000
  • Prepayment price category 2 (vehicles from 8.01 – 17.50 meters): NOK 14,800
  • Prepayment price category 3 (vehicles over 17.51 meters): NOK 28,000

After each ferry journey, payment – including discount – is deducted from your ferry account.

EXAMPLE: If a private customer’s ferry account contains NOK 3,000 in advance payment and the full price of a ferry journey is NOK 70, the private customer, who will receive a 50% discount, will only be deducted NOK 35 from their ferry account. The remaining amount in the ferry account is thus NOK 2,965.

Log in to My Page to view completed journeys, receipts, your account balance and invoices.

Receiving a new prepayment invoice

You will automatically be notified with an invoice to top up your ferry account when your prepaid amount is down to approximately 25%. You can pay this invoice whenever you want, but to get a discount it must be paid before the balance reaches zero.

Useful information

If you want to make a new prepayment before you receive a new invoice, you can use the KID number on an old invoice. Business customers can also top up their prepayment account with a credit card via My Page. Remember that you must pay a minimum of one advance amount.

If you travel with a ferry connection that uses an AutoPASS ferry card as a payment solution but your ferry account is empty, you will either have to pay the full ticket price to the ticket agent or automatically receive an invoice for the full ticket price afterwards. A discount is not received in these cases.

If you travel with a ferry connection that uses the AutoPASS tag as a payment solution but your ferry account is empty, you will still receive a 10% discount on the full ticket price, but this will be deducted from your main agreement with the tag issuer (for example SkyttelPASS or Fremtind Service).

Log in to My Page to view completed journeys, receipts, your account balance and invoices.

If you want to make a new prepayment before you receive a new invoice, you can use the KID number on an old invoice. Business customers can also top up their ferry account by credit card via My Page. Remember that you must pay a minimum of one prepayment amount.

 

The following prices have been determined by Norwegian authorities:

  • Prepayment price category 1 (vehicles from 0 – 8 meters): NOK 3,000
  • Prepayment price category 2 (vehicles from 8.01 – 17.50 meters): NOK 14,800
  • Prepayment price category 3 (vehicles over 17.51 meters): NOK 28,000

There may be several reasons why you have not received the AutoPASS for the ferry discount.

  1. Your ferry account is empty and is blocked until we have received a new prepayment.
  2. AutoPASS for ferry has blocked your agreement due to inactivity. Get in touch with our customer service to reactivate your agreement.
  3. The tag number or the vehicle’s registration number is registered incorrectly on the agreement.
  4. You have travelled with a ferry connection that only uses the AutoPASS ferry card as a payment solution, but did not have a ferry card with you. You will not be able to use your AutoPASS ferry card, and the ferry journey must be paid for manually (credit card/cash) at full price. NB: See exceptions in manual payment in connection with Covid-19.

 

If you travel on a ferry that accepts the AutoPASS tag as a means of payment and you have a valid tag agreement with the tag issuer, the vehicle’s registration number will be read automatically when entering the ferry and linked to your tag agreement. Your ferry journey will then be settled on your tag agreement with only a 10% discount on your Journey.

The discount you get with a AutoPASS ferry account requires payment in advance. If a ferry journey cannot be charged to your ferry account due to a lack of positive balance, the following will happen:

  • When traveling by ferry using an AutoPASS tag:
    Your ferry journey will be settled on your tag agreement with only a 10% discount on your journey.

If you want to make a new prepayment before you receive a new invoice, you can use the KID number on an old invoice. Business customers can also top up their prepayment account with a credit card via My Page. Remember that you must pay a minimum of one advance amount.

 

The following prices have been determined by Norwegian authorities:

  • Prepayment price category 1 (vehicles from 0 – 8 meters): NOK 3,000
  • Prepayment price category 2 (vehicles from 8.01 – 17.50 meters): NOK 14,800
  • Prepayment price category 3 (vehicles over 17.51 meters): NOK 28,000

 

Log in to My Page to view completed journeys, receipts, your account balance and invoices.

If you have a negative balance on your AutoPASS ferry account and the account has been inactive for more than a month, we will terminate your AutoPASS ferry account/prepayment agreement and send you a settlement invoice for the remaining negative balance. If you do not want your prepayment agreement to be terminated, please pay the last prepayment invoice you received or increase the amount on the settlement invoice to cover a full prepayment amount plus the negative amount. After you have made your paument, contact our customer service to reactivate your agreement.

EPASS24 handles invoicing and debt collection of unpaid ferry journeys made by foreign vehicles on behalf of AutoPASS for ferries. Inquiries regarding invoices from EPASS24 must be directed to them. Contact their customer service by calling +46 8 663 54 00 or click here.

The price of the ferry journey is settled on your AutoPASS for ferry prepayment agreement when the journey enters our systems, and not when you board the ferry. You will receive a detailed receipt for Your journey, price and discount on My Page.

Payment and discounts with AutoPASS for ferry only apply to those who create an AutoPASS for ferry advance agreement and use a tag, ferry card or foot passenger card as a means of payment. If you do not have an AutoPASS for the ferry prepayment agreement or tag, the owner of the vehicle will receive a full price invoice by post for payment of the ferry journey.

There are some exceptions where ferry connections demand payment manually by AutoPASS ferry card or cash/bank card, and require foot passenger payment. These are:

Fogn – Judaberg – Nedstrand – Jelsa
Breistein – Valestrand
Skei – Gutvik
Florabassenget
Kaupanger – Frønningen
Ortnevik – Måren – Nordeide
Mekjarvik – Kvitsøy
Hofles – Geisnes – Lund
Ølhammeren – Seierstad

Click here to see which ferry connections are included in the AutoPASS for the ferry scheme and their ferry operators. Ferry connections that are not included in the AutoPASS for the ferry scheme are not included in the list.

Click here to see prices for vehicles with and without the AutoPASS for ferry prepayment agreement

Create your AutoPASS for ferry prepayment agreement

The rule that gave sports clubs and organisations the right to pay for several vehicles with the same discount-providing value card on the same ferry journey, was removed from the National Regulation For Ferry Rates on 1 January 2019.

When renewing your AutoPASS for ferry prepayment agreement, the AutoPASS tag will generally be introduced as a means of payment. The new rule is that each vehicle must have its own AutoPASS tag, and sports clubs and organisations must therefore arrange maters so that the vehicle owner can be reimbursed for documented expenses for ferry journeys.

Senior/disabled/blind/deaf and blind travellers pay child fare, also unofficially called senior fare, on ferry connections that still accept foot passenger payment. No further discounts are given.

The scheme includes:

  1. a) persons over 67 years of age
  2. b) disabled persons who have a disability pension in accordance with the National Insurance Act of 28. February 1997 no. 19, paragraph 12.
  3. c) persons who are blind
  4. d) persons who are deaf and blind

e) a spouse who travels with a person who is entitled to a ticket in accordance with points a) b) or c).For registered partners in accordance with the Partnership Act of 30. April 1993, a discount is given on the same terms as spouses.

f) persons travel for free who are traveling with a person who can present an identity card on which the municipality has confirmed that the person needs one or more companions. This applies to travel both with and without a car.

If a companion is the driver of the vehicle, that companion is included in the price for the vehicle for which the ordinary price of the ferry journey must be calculated.

Anyone requesting child fare/senior fare must identify themselves with a valid identity card. Valid identity cards for people over the age of 67 include passport, driver’s license, bank cards and the Posten Norge (Norwegian postal service) identity card.

Conscripted persons (corporals and privates) pay child fare on ferry connections that still accept foot passenger payment. No further discounts are given.

Child fare for conscripted persons applies to journeys on national road ferry connections.

A letter of conscription or the Armed Forces’ identity card must be presented to obtain a child fare ticket.

Full price invoice

In line with the Norwegian authorities’ guidelines on infection control during the COVID-19 pandemic, it was decided to stop manual payment on ferries to avoid the spread of infection between ferry employees and passengers.

Instead of manual ticketing, a photo is taken of the vehicle’s registration number and full price invoice is sent to the vehicle’s owner as registered in the Vehicle Register.

If you are registered as a lessee in the Vehicle Register, we will send an invoice directly to you. If you are not, the invoice will be sent to the leasing company.

If you have received an invoice that you believe is incorrect, please contact us on +47 55 30 00 00 or via our contact form.

We invoice the person who is registered as the vehicle’s owner in the Vehicle Register on the date that the ferry journey took place.

For questions regarding ferry crossings

For questions regarding the following matters, please contact the individual ferry operator directly:

  • Departure times
  • Operational messages (delays, cancellations etc.)
  • Price of individual ferry journeys
  • Manual payment for ferry journeys
  • Refund of remaining balance on old value cards and frequent user cards

Click here to see an overview of the individual ferry connections

For further questions, please contact customer support: