Frequently asked questions

How does it work?

Ferry cards and AutoPASS tags

My account



Full price invoice

For questions regarding ferry crossings

For questions regarding the following matters, please contact the individual ferry operator directly:

  • Departure times
  • Operational messages (delays, cancellations etc.)
  • Price of individual ferry journeys
  • Manual payment for ferry journeys
  • Refund of remaining balance on old value cards and frequent user cards

Click here to see an overview of the individual ferry connections

For further questions, please contact customer support: