Frequently asked questions

How does it work?

Ferry cards and AutoPASS tags

My account



For questions regarding ferry crossings

For questions regarding the following matters, please contact your ferry operator directly:

  • Calculated price for ferry crossings
  • Usage of old ferry card
  • Refund of balance on old ferry card
  • Manual payment of ferry crossing
  • Operational messages (delays, cancellations etc.)
  • Departure times

Ferry connections included in the service can be found here.

For further questions, please contact customer support: