Terms and conditions
1. Introduction
For the use of AutoPASS as an electronic means of payment on ferries, a Central Service Provider has been established. On behalf of the ferry operators, it ensures customer ticketing and channels ticket revenues to the ferry operators.
1.1 On ferry connections included in the AutoPASS for ferry scheme, payment can be made using an AutoPASS tag or via number plate recognition. See autopassferje.no for an overview of ferry connections included in the scheme.
1.2 AutoPASS tags are ordered and issued by approved tag issuers. See autopass.no for information about tag issuers.
1.3 The Central Service Provider handles payments through AutoPASS for ferry.
1.4 Definitions:
Central Service Provider: Backend system for the national scheme AutoPASS for ferry, where customers can create and manage a discount agreement for ferries included in the scheme.
Customer: Person or legal entity who creates a discount agreement with the Central Service Provider.
AutoPASS for ferry prepayment agreement, also called Ferry Agreement: The ferry agreement between the Central Service Provider and Customer grants discount on ferries that are included in the national AutoPASS for ferries scheme, subject to payment in advance in accordance with the AutoPASS regulations for ferry rates. Payment for each ferry journey is deducted from the prepaid amount.
Tag: AutoPASS tag or tag from a foreign provider with equivalent functionality. Also called OBU. The tag ensures that the correct data is registered at payment points on ferry connections where tag payment has been implemented.
Number plate recognition: Photo of the vehicle’s number plate.
1.5 Introductory provisions
Using the Central Service Provider for electronic payment of ferry tickets means that a customer account is created for each customer with a Ferry Agreement in the Central Service Provider’s backend system. The Ferry Agreement requires advance payment, which is regulated in the AutoPASS regulations for ferry rates.
1.6 When using tag or number plate recognition as payment methods linked to the ferry agreement, journey data is transferred from the ferry operator to the Central Service Provider, which processes each journey as follows:
For ferry connections where the AutoPASS tag is used, the tag agreement and Ferry Agreement provide discounts in accordance with the AutoPASS regulations for ferry rates. The ferry journey is charged to the Customer’s Ferry Agreement and the ferry operator is credited accordingly. If the Customer’s Ferry Agreement has a negative balance, the transaction is transferred to the tag issuer that the Customer has their tag agreement with. The discount is then reduced to 10%.
1.7 With the establishment of the Central Service Provider and the introduction of electronic ferry ticketing on AutoPASS ferry connections, use of the electronic payment scheme is a condition for receiving a discount.
1.8 The Customer’s use of the electronic payment scheme constitutes acceptance of these terms. Formal contract conclusion and specific rules on termination and cancellation regarding electronic ferry ticketing are therefore unnecessary.
1.9 The Central Service Provider shall ensure that privacy is safeguarded in accordance with applicable data protection legislation. Only personal data necessary to perform the service will be processed.
1.10 Ferry journeys with a tag but without a valid Ferry Agreement are transferred directly to the tag issuer for invoicing.
2. Agreement
2.1 Upon entering into a Ferry Agreement, the Customer consents to the collection and storage of personal data as described in Section 9.
2.2 The Ferry Agreement is valid from the date when the advance payment is registered. The agreement is valid if there is a positive balance or until the agreement is terminated by either party. If the balance is negative and there is not a new advance payment made within 30 days the Central Service Provider may terminate the agreement without notice and issue a settlement invoice.
3. Customer obligations
3.1 The Customer is responsible for ensuring that the information provided in the Ferry Agreement is correct.
3.2 Private customers may register up to two vehicles in one ferry agreement. Business customers may register an unlimited number of vehicles.
3.3 Business customers must document the right of disposal over the vehicle through a registration certificate or leasing agreement.
3.4 The right to a discount requires timely payment to the Ferry Agreement. The customer is responsible for ensuring that payment is made before the balance becomes negative.
3.5 Vehicles with a tag must use driving lanes marked with the sign for AutoPASS.
3.6 Installation and use of the tag must follow the tag issuer’s instructions.
3.7 The Customer may not use the Tag in a vehicle other than the vehicle that the specific tag is registered to in the Ferry Agreement.
3.8 The Customer must report any changes in vehicle data to the Central Service Provider. This is most easily done via “My Page” on the AutoPASS for ferry website. If contacting the Central Service Provider’s customer service by email, the Customer should expect some processing time. To avoid being charged for ferry journeys made by a new owner, the Customer must remove the vehicle from the Ferry Agreement at the time of sale. The Customer remains legally responsible for payment of all ferry journeys as long as the vehicle is registered in their Ferry Agreement.
3.9 The Ferry Agreement and Tag cannot be transferred to others.
4. Company obligations
4.1 Once the Ferry Agreement is accepted, the Customer will receive an invoice for advance payment. The agreement is not valid until payment is registered with a positive balance. If the Customer wishes to use a tag but does not have one, the Central Service Provider shall provide information on where to obtain a tag agreement. Customers can find an overview of AutoPASS-approved tag providers on autopass.no.
4.2The Central Service Provider shall provide information regarding AutoPASS for ferry.
4.3 Complaints regarding incorrect pricing, classification, etc., must be submitted to the Central Service Provider.
5. Additional Charges and Breach
5.1 If the Customer provides incorrect vehicle data causing financial loss to the Central Service Provider, the Customer may be charged for such loss.
5.2 The Central Service Provider has the right to terminate the Ferry Agreement if the Customer is in substantial breach of the obligations arising from the Ferry Agreement.
6. Loss, damage or theft of tag
6.1 The Customer is responsible for the safekeeping and use of the Tag. If the tag is lost, the Customer must notify their tag issuer.
7. Terminating the Ferry Agreement
7.1 The Customer has the right to terminate the Ferry Agreement at any time. Upon termination of the agreement, the remaining advance payment shall be refunded. Refunds will not be made until after 21 days.
7.2 The Central Service Provider may terminate the agreement if more than three years have passed since the last transaction or if the balance is negative and reminders have been sent.
8. Changes to the Agreement
8.1 The Central Service Provider may make minor changes to the Ferry Agreement. Significant changes must be notified or sent in writing to the Customer.
8.2 Changes during the agreement period may occur due to decisions by political authorities or extraordinary circumstances beyond the Central Service Provider’s control. Such changes will be announced at least four weeks before taking effect. Changes in rates and other prices are announced in accordance with the AutoPASS regulations for ferry rates.
9. Data Protection
9.1 The purpose of registering customer information is to ensure correct ticketing and administration of discounted journeys on ferries that are part of the AutoPASS for ferry scheme.
9.2 When entering into a Ferry Agreement, information about the Customer will be registered that is necessary to implement the discount agreement, i.e. correct ticketing, and any complaints handling.
9.3 Use of the Tag and/or image of the license plate will be registered in connection with the ticketing process.
9.4 Photos may be taken to document vehicle class or length.
9.5 Customer data and journey data are only used for ticketing and administration purposes.
9.6 Accounting data such as transaction data in connection with ferry journeys and invoices, etc. are deleted in accordance with the Accounting Act, which takes precedence over the EU General Data Protection Regulation (GDPR). The Service may anonymise data older than 104 days as soon as there is no longer a legitimate need for the data to be personally identifiable. In the event of a dispute regarding the obligation to pay, the data will be retained until the claim has been settled or legally resolved.
9.7 As a customer, you have the right to know what information we have stored about you, as well as the right to request that your personal data be provided to you or deleted/anonymised from our systems. Deletion or anonymisation of data is subject to the condition that this does not conflict with other applicable legislation, such as the Accounting Act.
9.8 Upon termination of the Ferry Agreement, data will be deleted in accordance with applicable privacy and accounting laws.
9.9 By entering the Ferry Agreement, the Customer consents to the transfer of journey data between the tag issuer and ferry operator for complaint handling.
9.10 Journey data will be used for anonymised traffic statistics.
9.11 Journey data can be provided to law enforcement authorities following established procedures for investigations or suspicion of criminal activity.
10. Communication
10.1 Enquiries from the Customer to the Central Service Provider regarding the Ferry Agreement must be sent via the contact points provided by the Central Service Provider.
10.2 Unless otherwise specified in the Ferry Agreement, messages from the Central Service Provider will be sent by post or email to the address provided in the Ferry Agreement. Messages may also be included in invoices or reminders. 10.3 Complaints regarding charges for ferry journeys must be submitted to the Central Service Provider no later than 30 days from the time the Customer became aware of the charge. Rejected complaints may be further appealed to the Transport Complaints Board. Legal disputes regarding the complaint shall be settled in the court where the ferry operator has its place of jurisdiction.